Bigshoes.com 1

I have ordered from the u.k 9days later no delivery.. no contact.. no goods! site quoted maximum of 7days to u.k at a $45 charge over and above goods ordered.
Am I wrong in expecting some feedback from the company?.. un-amused.. edinburgh scotland. so much for american excellent service... merry xmas to the company.. Unfortunately my father has no xmas present....star rating so far....0000000000000000000000000000