These guys are a bunch of clowns.

Worst service ever and my site is usually down at least twice a month for more then 6 hrs each time. Do yourself a favor and stay away from these guys. The positive posts you will see are people that are new to the company (and don't know any better) or they work for them!

They are a Canadian company charging U.S. dollars even to there Canadian customers - WTF!?!?! And there exchange rate is totally out of wack even when the dollar is on par...

Even right now as I type my site is down (4 hrs and counting)...AGAIN.

Homayoon, Elnaz, Nasim, Davood and all the other clowns there should stick to their jobs at McDonalds and should leave customer service to the professionals.

Would love to form a class action suit against these guys.

canaca.com sucks! plain and simple.

they are also THIEFS.

i left them almost 1 year ago to the day; had a block put on my bank card (bad idea since i have recently found out that doesn't work! thanks Sovereign Bank!) and recently was reviewing my bank statement and found that on 9/11/09 canaca.com stole funds from my bank account.

i am not a current customer of their's, yet somehow i was still in their 'automated payment system'.

which put my account into the negative which, to this date, has caused $55 in fees ($5 being added each day they continue to hold onto my money illegally), that canaca.com is responsible to pay for. so that is $100.26 PLUS $55 and counting.

in the meantime, however, i look like an ahole that puts her bank acct into a negative!

if they had not stolen money from me, i would still have a balance of $58!!!

and yes, they overcharged for the theft! as they did when i was a customer. you always have to get money back from them. they act like they don't know how this happened, but they do it as a regular practice and then pretend it is a computer glitch.

they stole $100.26 of my hard earned money and i am not a customer of their's!!!!

i have literally been trying to get them to give the money back for 2 weeks now! they responded once, of course only via email, asking for a screen print of my account showing this theft and now i have not heard back since and my account is still in the negative!

you cannot talk on the phone with anyone EXCEPT IN SALES. THEY WILL DEFINITELY TALK TO YOU IF YOU WANT TO BUY THEIR SHTY PRODUCT!

my bank is now investigating this and putting the money back in the meantime.

i am not even a customer of this illegal company, but yet they stole money.

and you are correct. THEY ALWAYS OVERCHARGE YOU and if you live outside of Canada, they add a foreign exchange fee, which they were recently successfully sued over and had to repay ALL their customers this fee retroactively!

THIS IS A COMPANY THAT SHOULD NOT BE ALLOWED TO EXIST IN BUSINESS AT ALL!

REASONS I LEFT AND WHY YOU SHOULDN'T EVEN THINK ABOUT GOING WITH THIS COMPANY:

1. no help via phone ever (UNLESS YOU ARE AN INNOCENT NEW CUSTOMER AND WANT 'SALES')
2. horrible email response time (if you ever get a response)
3. when you reply to their response, you are put back at the bottom of their queue (i was told this by a sales rep called Brenda).
3. overcharging and taking forever to put the money back
4. STEALING MONEY FROM BANK ACCOUNTS OF NON-CUSTOMERS and not putting it back and not responding to the customers NUMEROUS emails.

may canaca.com rot in hell!

i have sent all emails, timeline of emails, etc. to the US AG's office and the equivalent in Canada.

i will even give a plug to the company i switched over to - godaddy.com. i LOVE them. they help you via email and phone. they know what they are doing when they help you. they charge you what they say they will charge you. they respond in an insanely timely manner. they are always there for you 100%. if you want a great web service, go with them.

AMEN!

Worst piece of trash host i've ever found. No matter what you say, they refuse to refund you anything... 30 day money back garuntee is a scam, hosting is incredibly shoddy and poor... down ALL the time, slow, crummy...

NEVER EVER EVER EVER Deal with these crooks.

Warning!!! This company uses negative-option billing. They will continue to use your credit card without authorization. They will refuse to refund any charges. Check their report with the Better Business Bureau. In Ontario, on July 30, 2005 ... the updated Consumer Protection Act gave Ontario consumers the right to:
* Refuse to pay for goods or services that they did not request (negative-option billing);

They are bunch of theives..I need help to sue them

Today I received a invoice for the second year in a row for the hosting of an election website that I had in 2006. After having my credit card automatically charged $119.60 last year, I was informed that I had not given them the required written notification that the "small print" required. Despite issuing the prerequisite written request and receiving an acknowledgment and confirmation tracking number, I am have again received another invoice for this service. This is in addition to their charging US dollars by a Canadian company for Canadian hosting, the use of exorbitant exchange rates (20%) while the Canadian dollar is at near par and their insulating themselves from phone calls by using voice messaging and referral to using email despite listing a 1-800 number on their website. My advise to potential customers; stay clear and cancel your credit card if they get your number.

I fully agree - Canaca is the WORST for support. Their staff must get paid based on the number of e-mail they service and not on resolving issues. It is difficult to get a direct answer on anything. I suspect that their 'technical' staff know nothing - they simply respond with info already in the FAQ.

Lool ....
i'm the only lucky one here :)
i was really interesting to deal with this Canaca company, i filled the billing application form to pay one year didicated server from them, and they mean how to make silly delay ... they sent confirmation email to me after 2 days and they give 5 trail days to let me check the server !
but i sent many support tickets to them ask them such questions to be sure i have the server ready for use and they never answer , and when i call the emergency phone number the answer machine ask me to use support ticket,

i have been work on webhost since 10 years and more and now i'm happy to know which company i have to use and deal with , my lovely best company is good daddy and wildwest domains ththey are really honest and pure real deal ...

so please i wish you all help to do report against Canaca the real cammers !
maybe some one have power to get that company down forever !

Thanks all

Non responsive customer service. No phone support. Terrible reliability. Continually being blocked access to our own site. Typical hard failure response time (email down, ftp down, site access down) exceeds 24 hours.

Network people are fundamentally incompetent.

These folks have killed our business. We've been with them for years, but something changed dramatically a while back and it's been a downward spiral since. They have the attitude of a company about to close it's doors IMO.

I would rate them a '0', but this system requires me to give them a 1.

My account with them just got suspended a few weeks ago. They said that I was sending spam emails and overload their server. They sent me the evident email which was an email I sent to group about 20 people from a non profit organization for a meeting request and discussion of projects. I answered to them and asked for restoration of my email receiving account at least so I can download all the important business email that are still on the server (I'm using IMAP). They never answer both the Sales and the Support. The whole site is suspended. Those Canaca IT guys don't seem to know the differences between a spam email and a legitimate one. They also claimed that they host 200 accounts per server and that is I'm sending more than 100 email it would jam up their server. It seem by that they don't know how to configure their Linux server properly either. I asked around while looking for a replacement hosting service. Many can easily do 500 emails/hour. The funny thing is, I hardly ever send more that 20 emails a day. They can't find the problem with their server so they blame it on you.

By experiences, I also found that their server wasn't performance at all and experiences lots of downtime within one year of hosting with them. Each time, their site was also down.

So I strongly recommand to everyone NOT to host with Canaca. If you're already with them start looking for an alternative berfore they suspend your account. You can't afford your customer to see your website showing 'Account suspended' and cannot reach you by email either.

Low plan prices, Downtimes, Little customer service response, Primitive quality plan services. You get what you pay for. You also pay in U.S. dollars and a 20% exchange rate is charged. Annual domain registration fee is an excessive $20 (likely +20%). Anyone tempted by the low plan prices best read the terms of service contract carefully. and in general, consider who you give credit card information to carefully.

My fourth automatic renewal just passed . I discovered the exchange rate when I received an invoice. I also discovered a bunch of weasel words in the contract. So, I likely have little recourse. But, nevertheless I'm up and running on another host--a good one. I'll complain here and there, but I'm happy enough just to be rid of Canaca. The cost of a year's plan is a small price to improve your life. I should have paid closer attention to who I do business with.

I amd user of Canaca for 4 years. The first 2 was excellent, but then all was down:

They have poor service.
They only accept 30 email x hour x host.
I cant access MySqL with OBDC.
If you use the email server, the banned you.
3 to 4 times per week the server is down.
and other problems

Web hosting from hell! Their systems administrators are incompetent. Their customer service, advertised as 24/7, does not exist at all, except via e-mail, and even then they are unresponsive.

Our web site was down more often than it was up. They make all sorts of excuses when caught with their pants down, if you're lucky enough to get one at all.

This company has accused us of spamming several times when in fact we have never used their SMTP servers for any purpose. Our incoming e-mail is redirected to hotmail accounts. We use hotmail for all our outgoing e-mail delivery. These people are either incompetent, run an unsecured site, or are outright thieves. I am of the personal opinion that they are quite witty thieves actually.

They coincidentally take down your web site just after having received web hosting payment. If for every new walk in customer they sign up, a pre-existing customer site is shut down, they can run an increasingly profitable business without the need for additional infrastructure resources.

We recommend that you stay as far away from CANACA as possible. This has been the worst web hosting experience in our companies history.

-Brendan Graham

Canaca recently suspended my service for high CPU, my site was only getting 3000 unique a day and using 30Gb/day. 

They suspended without warning and would only turn on my service if they could turn it off anytime they please. They also made charges to my credit card that I did not approve. There is no such thing as basic customer service, Emergency does not exist for them.

My advise get a dedicated Server not a VPS. If your site is popular you will slow the whole system down, since it is really just one system shared.

I have been using Canaca for a couple years now. I was surprised to see such a wide range of hatred and problems with the company and I am now much more wary of doing business with them down the road if my site grows to a larger user base.

I have been really pleased with the speed. I generally max out my download connection pulling files off my server. I upload tons of clients files and media and will never come close to using up as much space as they offer.

I have recommended Canaca to friends and family based on my positive experience with the company. The service issues i have had were responded to quickly and I was never put off by their service. As mentioned in other reviews, their up time is not close to 99%, but generally when it was down i sent and urgent email and someone checked the server and had it back online within hours.

My worst experience with the company is when they autobilled ahead for a year on a small account i had setup for a client. I had no notice of renewal and they would not refund my payment. Clearly there are ups and downs to working with Canada, I am really happy with the speed and space, but there are many issues like the ones posted here to be wary of.

To all those who say they have not had any problems either you work for canaca or you must be a new customer. I've been with canaca since 2005 and have had nothing but frequent downtime. I haven't switched yet because I paid for years in advance BIG MISTAKE.. I've experienced a server crash and my site as well as who knows how many other accounts lost 3 weeks of data. They overload their servers and I will never recommend canaca to anyone. Horrible for when your working on the site and testing scripts and the server goes down. You must stop your work and often It ends up being 5+ hours before I can continue my work. Be wise people new to the web world go with a real shared hosting company like www.bluehost.com or www.lunarpages.com. There tech support is out sourced to India with broken english responses to support tickets. I wish i could give 0 stars but it wont let me.

hello

Canaca is now OFFline from 24 hours

very bad canaca , im very hungry

if you want your website always offline , go to canaca

Hello,
I am not sure how canaca is doing business and I'm sure they don't mean to do anything bad, but my god are they the amateurs of this business.
I have been with them for one month and from the day our company started business with them we got problems:
- our clients email were returned, domain woas blocked
- we did not get emails sent by our clients
- we could not receive emails
- we could not send out emails
so support changed out account to different server and here it proves canaca is not pro.
- hundreds of our email got stuck in canaca server and after 15 hours of "ngotiating" over emails I finally got canaca to check and we got reply, they had our account on TWO SERVERS ! can you believe it !?
- we could not connect to server to we could not send out emails
NOW, when you call support phone number you will hear message saying they will call you back in 15 minutes if that is an emergency.
CANACA never called me. I HATE them since I have lost days of my sleep and lost clients too. My company is located in TOkyo, Japan, but if I would be in Canada I would for SURE take them to court, since that is not just a mistake. That is outrage.
You can contact me for any support against that company or proof at michael.grzybowski@gmtravel.net

good luck
Michael Grzybowski

Canaca has - in recent days, stopped replying to most support requests. I've been waiting on TWO emergency@ requests, and 7 general support requests to my reseller account which is suffering from MANY major issues since their recent upgrade. They will not turn OFF PHP_SAFE_MODE because they site that it opens way too many security issues (if they had a proper firewall and knew what they were doing in the first place, they wouldn't have those issues). To this date, we have experienced over 100 hours of downtime in the three months that we have been serviced through them.

They consistantly blame long outages (an outage in excess of 3 hours) as a result of having a "shared system" and that I should expect this from a shared service with over 500 accounts on a single server. I would think, for a company that considers itself the premier hosting company in Canada, they would have a better support team supporting thier customers.

I am currently seeking out a rumor of a class action lawsuit that was formed against this company and trying to find information on how to join that lawsuit as Canaca refuses to provide credit to my account for the lengthy downtime and consider it NOT included in thier promised SLA of 99.9% uptime.

All communication from them when they are confronted about this SLA remains unanswered.

I've had canada.com for about 2 years and have had no problems to speak of whatsoever. When visiting Europe I checked connection quality - it was supurb. They are on the "main-back-bone" or whatever you call it of the internet, so bandwidth is tops. My only complaint is that they don't implement resume-after-disconnect on uploads unless you call or email them to switch it on - it then defaults back to "off" after a week or so. Bummer. Other than that, I have zero complaints. I have only used very simple html code and ftp. Downtime as far as I know has been virtually zero for my site. I have only had trouble getting access to the site for an hour or two, here and there. To get suppport (and they respond very quickly), you MUST email them at support@canaca.com That is now the only way to get any help. They don't use the phone any longer. They are probably too busy for that. Their phone sales people, though, I found to be very helpful. I have not YET gone over my bandwidth limit - thanks for the warning if it is true.

I could write a book on how unreliable this company is. They disgrace the name of Canada with horrible customer service, and unbelievable amounts of problems.

Some things i've experienced first hand:
-Constant downtimes (NEVER an explanation. I would have a heart attack if they came up with an excuse)
-Broken english reps
-They falsely advertise about phone support.
-They are unresponsive to support requests (it can take 2 weeks for a response..if they even do)
-After ordering a package twice (once the year before), both times I did not recieve the information to access the service (if it ever existed)
-They suspend your accounts without notice
-They seem to think that people who rent hosts don't know anything about computers. They try to tell you that it is your fault somehow.

This company wasn't so bad a couple years ago. Now it's like they are jumping in cash; because it's getting exponentially worse. Canaca deserves bankruptcy for how they treat their customers.

Poor communication (phone). Lots of down time. Even crashes which have wiped out our website.

Worst Performance
http://www.mymuv.com/muv/details/444

Canaca is a total scam...

(Canaca)As we monitor the server, your account (http://mysite.com, IP:xx.xx.xxx.xxx) caused to overloading the server due to many http connections, please note that you should monitor the connections on your account permanently and block unwanted IP addresses. We send this e-mail to infom you this issue, but if this problem repeated we will suspend your account.
Best Regards.
Canaca-Com Inc.

(Me) So i need to block the visitors who come to my phpbb board..? I'm barely passing 28% of my total montly transfer and its almost the end of the month. My google page impressions on the board are also barely in the 3000 a day... Thank You

(canaca) Hello,
The total number of connections per second is a very important parameter for Apache performance. Normally if an account uses more than 100 Connection per second from its visitors around the world, we consider it
as an overloading account because that account reduces the server functionality significantly.

P.S my total visitors on my phpbb board is 48... no where near 100. I know some users can connect more then 1 time but for a sec... come on

They said i should look at there VPS servers but ive read some ppl are having problems w them because you use too much memory now... i mean its a total scam. Just wanna take your money. Stay away

First, when I purchased their mid-grade, 1-year VPS hosting plan, what should have taken 24 hours took about 4 days, because they blamed me for their corrupt install, which they said that they would re-install "in 1 hour" and it took over 24 hours and a reminder.

Next, I log into my VHCP and notice that my RAM is 230MB LESS than what the package stated. I contact them to find out what the deal is and they say that they fixed it. I check it... no change. Another round of emails and it gets fixed.

Next, I'm about a week or so into the hosting and the server is down, so I request a reboot. A few days later the same thing. On about the third or fourth time I'm really concerned. This shouldn't be happening. Out of the blue I get the following email:

"Your VPS has been suspended due to high CPU usage. You should monitor your server always, but it seems that you do not. "

Does the term "Jerk" apply here? No warning. No notice. Nothing. I talk them into releasing the suspension and by the time I receive the reply saying they have released it, the site is suspended again. I request a call-back about 10 times to no effect, even calling their "support" line and emailing their "emergency" address requesting a call-back to no avail. Then I get this email:

"The CPU usage of your VPS is usually high and we found it a regular problem. This high CPU usage led to some problems for the MTS machine which your VPS is on. We had this problem with your VPS before and we had to suspend it as it seems it is going to be an ongoing problem and you are not going to monitor your VPS.

We have unsuspended it when you have sent us several tickets and asked to reboot the server; but the problem happened again so we suspend it and warned you about the issue.
I have unsuspended it now for the last time, but please monitor your VPS and make sure that this problem will not happen again.

Also please be noted that your server is an unmanaged one and we do not have technical support and phone support for our VPS plans." (note: they don't have phone support for **ANY** of their plans.)

And guess what? Before I even received the email, the account was suspended again (a three-minute window).

The list goes on, but it all boils down to this: crappy service and THE WORST "SUPPORT" RESPONSE I HAVE EVER DEALT WITH IN MY ENTIRE LIFE (and this includes my other 2 accounts with them -- which will soon be terminated -- that "include" technical support).

Canaca cheated me for over 120 $. I had a contract where i was allowed 1000 GB bandwidth, but one day i took backup of only 5 GB and the suspended my account without any warning. Later i contacted them and they wrote back:

Your account has been suspended due to overloading the server by php and Mysql.
According to the heavy traffic and too many requests on your account, which can
not be handled by a virtual server, it will cause more overloading issues on the
server again if we unsuspend it. So we recommend you to upgrade your account to
one of our dedicated VPS plans. Please take a look at the following page for
more information:
http://canaca.com/dedicated.htm
Best Regards,
Canaca-Com Inc.


These people made fraud please avoid dealing with them. I am only one of hunreds who was cheated by canaca. I still had 14 month lef of my contract but these hustlers never gave me money back. They just closed my site without any reason. I never met such a bad internet company before.
/
Deen

Dont be fooled by the two claims on their homepage:

Free 24 hour emergency phone suppport and no setup fees. Have your site online in minutes.

30 Day Money Back! If you become dissatisfied with your service for any reason, you will receive a full refund (minus domain name registration fee).

First of all I should have been suspicious at the spelling mistake (3 ps in support?). When my site wasnt up in DAYS and I couldnt get through to their technical department I decided that I wasnt satisfied with their service since Id never received any. So I cancelled and requested my money back.

The billing department will only communicate through email (no phone calls allowed) and they refuse to refund my credit card because their service isnt a free trial I have to provide an acceptable reason for why Im not satisfied. No really thats what theyve said.

My company email stopped working and their response a shrug of the shoulders. NOT ACCEPTABLE!!!

I have had a terrible service with canaca web hosting! sorry did I say service...??? there is no service!!! They take your money and dont give you what you have paid for!!!

stay well clear of this company, if you can call it that, I'll call it a scam.

I wish there was some internet regulator I could report them too or even find out who processes thier payments.

After paying for 3 months hosting I found out that I could not log into my account 95% of the time and was unable to upload files 95% of the time. the other 5% was useless ase the transfer rate was so slow I couldn't even transfer 1 10KB images in over 10 minutes!!!! with my new host it take about a tenth of a second!

I sent loads of emails asking for my money back within the 30 days money back period. Guess what, all my emails were returned as unreceivable..

I think you get the picture

Beware -- they will automatically charge your credit card year after year without you approval. While their hosting was acceptable in general, their deceptive business practices earn them a negative rating.

1) First, you get their cheap advertised price was only if you sign up for a year with them. Nowhere on their site had mentioned this and I was misled into thinking I was getting a really good deal. I ended up paying considerably more. 2) The connection on their server was sporadic. My site would be down for hours at a time. By my estimates, they're down at least 80% of the time. By many reviewers' accounts, they disable your account if they deem you're using too much of their CPU resources. 3) I tried calling their 800 number to cancel my account towards the end of my contract with them but each time I was kept on hold for 15 to 30 minutes. I then sent several emails to Canaca requesting that my account be cancelled because I no longer need their services. They did not respond. When it came time for the end of the 3-month contract, they billed my credit card for another 3 months. I had to call my credit card company to let them know that it was an unauthorized charge. The credit card company told me I have to fill out some chargeback paperwork due to arrive in 5-7 days in the mail. Instead of succumbing to their seeming tempting deals, I should have listened to innumerable reviewers labeling Canaca as a shady establishment. Take heed and steer clear of Canaca. Don't be enticed by their prices to take the plunge. Save yourself some grief and look somewhere else - you have been forewarned. Google some and you'll find a wealth of negative reviews on by people who were burned by their shady practices.

I've had no problems to date (2 months in) and when downloading from my site it is quite fast (300-400kb\sec). service is not top notch, but they are willing to work out problems with you.

These guys are the pits. Almost non-existent customer service, extremely unreliable and unprofessional. would not recommend to anyone. If you do a serach for Canaca & reviews, you will see that they consistently get very low marks.

The very best!