MY EMAIL TO JETBLUE
I was treated with much disregard as a customer at Santiago airport on November 29 2009. I was late by 8 minutes as far as when they said they "closed" out the flight, and even then there was still about an hour left before takeoff. The airplane was still loading cargo and passengers were still boarding. When asked to speak to the supervisor I was told she was not available. When I asked to speak to any manager or supervisor they told me he/she was unavailable too. I am fully aware of the guidelines with respect to being at the airport on time and so forth, but in spite of this, other companies have gotten me on their planes 15 to 20 minutes before take off. I have flown with many airlines including American Airlines and Delta and many more in Europe, and I wanted to try Jetblue for travel to Santiago since my father and I own the 2nd largest tobacco company in the country, and travel there weekly. I will say this much. We run a multi million dollar business so I personally know how customers should be treated and this was not the way. The attendants at the airport added in more of their personal opinions and attitudes into their version of customer satisfaction which was not at all expectable, and their responses were only those of the company’s guide lines that you must be at the airport on time, as if I was a 3 year old child. They did not try to accommodate us (my girlfriend and I) at all. I even became a true blue member before flying thinking that I would be flying twice a week with Jetblue. I will say that unless no other airline is available, I will never fly with Jetblue, nor will any member of my family or friends. The only reason I decided to try jetblue was because from a business perspective, the fare price was reasonable at the time. However, after experiencing such unpleasant customer service I would rather pay 10 times over for a fare as long as I am treated with respect and some dignity. I am not mad but rather heavily disappointed in Jetblue's customer service and I can only hope that this is not a representation of Jetblue’s customer service. As a decent amount of the Dominican Republics annual revenue comes from travel and tourism. I do not want any apologies nor do I expect a response from you, although I would be very interested in how you as a company will respond.
FYI, my flight details are below:
Flight number 836 STI to JFK 11-29-09 depart time: 11:38 am (was forced to take a stand by flight)
