I rate Hamptons as a 5 because, overall, they provide a good value for the money. I have stayed at much better hotels, although they have been much more expensive. As a chain, however, Hamptons are pretty consistently good. My rating is based on having stayed at Hamptons all along the East Coast, from Massachusetts to Florida, a couple for at least half a dozen times each. Some of the older ones can be just a bit shabby, and locations aren't always the best. On the other hand, some Hamptons are firts-rate (the ones in Boca Raton, Florida, and Dulles Cascades in Virginia stand out), and rank really high on any comparative scale. Rooms are clean, service is good, and breakfasts aren't bad. They do stand by their 100% satisfaction guarantee. I have stayed free a couple of times at Hamptons because of minor complaints I had which I didn't think warranted a free night, but the managers said that 100% satisfaction means 100%, so that was it. I'd rate Hamptons a 5 even without the free stays.
