I have a Cellular One phone and luckily haven't had much trouble at all. I can't seem to get their web site to open. I feel bad for the people with the bad experiences with them. However, I wonder what Cell One did when all these people consulted with their attorneys, or their attorneys contacted Cell One for them. If these people don't have unlimited, personal & business access to top notch attorneys at affordable very rates, then they need to go to: www.prepaidlegal.com/hub/bryancecil
I have used this service for $50 repair disputes. Hope this is helpfull.