Lowestfare failed to take into consideration its customer's welfare when the hotel which I booked through them was not opened for business. Despite the fact that I only booked a few days before the actual arrival date and received a confirmation as well, I was not informed at all that the hotel is closed. And I found out only when I turned up at the hotel which unfortunately was late at nigh.
Consequently, I have to shop for accommodation by going from hotel to hotel, and also have to pay the much higher price involved.
I would expect lowestfare to:
1) Assist me in looking for a equivalent replacement
2) Make good of any difference in price of an equivalent replacement be it searched by them found by me.
They failed to do so, which I think consumers should realise and take steps to ensure that your confirmation is indeed confirmed.
