I don't know how this job goes everywhere, but it is far different here than it used to be. The garbage man is more likely to be the one complaining than the resident. The garbage can (which is a can in name only) has to be in a specific location. If it is anywhere outside that area, they don't even have to empty it and will send you a letter in the mail lining out where the can needs to be. The trash truck has a mechanical arm that picks up the can and will empty it while the garbage men sit inside. More of often than not, then the arm brings the can back down, it bounces into the street. Not their problem. The hours are still wierd, and they may still have to deal with their problems from time to time, but this isn't as bad as it used to be.