I despise Delta with every ounce of my soul. I hate them so much that I stopped being friends with someone once because they insisted on flying this airline. During one of the many times that I have been dis-respected by this airline, I finally got an agent to explain to me what was going on. She said that the officers of the company received a memo from the top, saying that costs needed to be cut by any means necessary. One of the ways they were planning on doing this, was by sticking it to the individual travelers who were not with a corporate account. According to their statistics, most people won't take the time to write a letter to challenge an unfair "change fee" or "extra baggage fee", or whatever. So now I have started my campaign against this wicked airline. Delta, I if you are listening, you owe me $575, and I plan to get my money...