I have never had a bad experience like my Star Choice experience. I have been over charged and had to waste time trying to get my over charged payment back. The customer call center staff are all rude. Do not give them your credit card or banking information they will at random charge to your account. Free installaton is not available in all areas. The reception does not cover Canada. Down time is some times greater than up time, you must constantly adjust the dish for a signal. The phone help takes as long as 60 mins per call. Delivery of the Star Choice unit and dish took over six weeks to get to me and I had to travel over 190 km's to pick up the receiver. They say free installation, don't beleive it when I finnaly got the unit it did not have basic instruction for assembly, the phone help took over four days and 15 hours. I do not recomend the service or the product this company states as top of the line. I found it very expensive and once they have you signed up and you do not get the service you require they will charge you $200.00 to disconect and then they say you must send the tuner, that you purchase, back to them to get a credit that is if they send you the boxes they require you to send it back to them in. This company acts like they are superior, don't beleive it.