I signed up for eFax through eFax.com last year, and subsequently cancelled my account after several months. eFax refused to cancel my account. Instead, they continued billing my credit card without my consent and refused to stop until I threatened them with a criminal charge of theft against my credit card. Not once did they ever contact me. They finally stopped debiting my credit card. I filed a complaint with the Better Business Bureau and found that eFax has had 135 BBB complaints logged against them within the past 36 months. in addition, here is the BBB's public statement against eFax.com: "We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices." All of the above information can be verified through bbb.com