Cellular One
1
Beyond words to describe let me start off that Cellular One are LIARS.. No customer service skills and their Supervisors - -well let me say I will SEE YA in COURT... My husband signed a 1 YEAR CONTRACT back in June 2 2004 at local independent dealer MIDLAND TEXAS..... We were shocked to hear that we HAD signed a 2 year CONTRACT when I spoke with one of their customer services Reps'. So I requested a copy of our contract to apparently prove us WRONG.... They stated "we shred our contracts after 90 days and we have to go by whats on the SYSTEM"!!! At that current time we are UNABLE to locate our CONTRACT. I would think if WE couldn't find our contract and CELLULAR ONE COULD NOT provide us a COPY of THEIR CONTRACT.. THERE ISN'T A CONTRACT. RIGHT? RIGHT!!!!! GOSH, they basically told us "that we should have kept the copy of their contract for our proof" even though THEY COULD NOT PROVIDE US A COPY THAT MY HUSBAND HAD ACTUALLY SIGNED A 2 YEAR CONTRACT. Needless to say "WE HAVE OUR CONTRACT" WHICH CLEARLY STATES ONE YEAR CONTRACT ON BOTH PHONES..The question I have for CELLULAR ONE "WHERE'S YOUR PROOF THAT MY HUSBAND SIGNED A 2 YEAR CONTRACT?" WE HAVE BEEN WITH CELLULAR ONE FOR AGES AND THE PROOF THAT I HAVE IN MY POSSESSION SHOWS WE SHOULD HAVE SWITCH TO A BETTER CELL PHONE SERVICE PROVIDER.....ALONG TIME AGO. AND YES I WILL BE SEEKING LEGAL ADVICE AND DEFINELTY WILL FILE SUIT.. Because me and my husband feel that they ASSUMED "WHATS ON THEIR SYSTEM" WAS ACTUALLY RIGHT WHEN ALL ALONG WE HAVE PROOF THEY WERE WRONG AND WE WERE RIGHT. MAY WE SET AN EXAMPLE THAT "CUSTOMERS ARE ALWAYS RIGHT" well for this case WE ARE..