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Mediacom Online

reviewed by roadhouse

roadhouse
04/08/2006

Mediacom Online 1

Look guys.. I work in Tech Support for Mediacom.. Im not going to lie to you here. Our service does suck. In some areas, where the system has been built correctly the service works great. I never have problems either. For the rest of you though, I cant apologize enough. I am sorry that we keep charging you for services we dont provide. I do not apologize if we come off as rude sometimes. I know I have in the past and its nothing against you believe me. When you have people breathing down your neck about call times and output you really dont have a chance to truly help someone. Also after you've been drained emotionally for the past two hours without a break because all you do is apologize about how Mediacom has dropped the ball on so many levels.. you might not be the cheeriest person either. For the most part the technical support team is very intelligent and knowledgeable. We come from a lot of backgrounds, military, law enforcement and in my case Network Administration for small offices. We try real hard to help, but 9 times out of 10 our hands are tied. I feel sorry for you guys. I really do.

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Votes on this review: 1 Helpful / 1 Funny / 1 Agree / 0 Disagree
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theron commented 684 days ago.
Well Mediacom didn't work for me. The techs were at my house 6 times in 15 days with a lineman 3 of those times. All they said was "it's intermittent". If mediacom can't perform a service, then they shouldn't have to apologize for it, they should DISCONTINUE it. Working for a company based on false claims like "delivering on the promise" is pure nonsense because they break that promise quite a bit. There is a LOT of talk but no follow-through. Sorry you have such an awful job. I believe in the end, the squeeky wheel always gets greased and the customers that mediacom "helps" will soon get annoyed, and mediacom will go out of business. Maybe it's just coincidence, but now that I've switched to dsl, I haven't had one dropped connection since I set up the router and the modem. It's as simple as elementary economics. Customers will go for the better product and the crappy ones get weeded out. Perhaps tommorrow, you will be one of the unlucky people as you call, "you guys". People don't generally deserve to be shown disrespect, but when someone continually makes the same mistake, and keeps repeating history, changes need to be made. In this case it could be you quitting your job and working with a better service. Good Luck in the future.
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