Had SBC Yahoo DSL Pro for 6 months. I love the dsl service and the self adjusting software that checks and tunes the modem for best results. It's a good match for the media provide by Yahoo! and the DSL speed provided by SBC. The negatives are few but important. First, when I signed up it was SBC and now it's AT&T. I heard horror stories related to AT&T and was able to avoid them whne posible. Well, now they're on my door step and my account was moved into the AT&T system this week. The stories about AT&T are well earned from what I see. I'm a long time SBC customer and have had broadband with @home cable and Earthlink DSL. (@home folded and Earthlink didn't deliver reliabity leaving me with no service daily after 4PM and refusing to fix it.) I pay my bill monthly but sometimes I forget and go past a few days. It was cool under SBC as long as I paid up during the month. I pay my bill online directly. Under AT&T, I was working a lot and the bill was due on the 10th. I finally realize the bill wasn't paid and logged in. The bill due was for this month and the next with a date of May 10th with $75 due right now. I decide to pay $150 for this month and the next. The screen then ask to confirm this action which I did then a redline came up and demands that I pay an additional $90 deposit. There was no email or notice regarding this. I had arrange for this to happen but there was no warning. It just popped out of nowhere. I had to pay $240, all up front by May 10 or face termnation. I call customer service and they verfiy this is an error since I must have terminated service for nonpayment for the deposit to kick in. It was the Easter weekend on top of that. I had my account passed to another and they just say pay the bill and in a year you'll get your $90 back. But I never had a termination and I do pay in full each month. Why make it more difficult to pay by locking the system to accept only this amount and nothing else for being 10 days behind. They're strict. This happen today Apr 21, 2006. I did pay the $240 to keep service going but want the deposit back immediately. If they refuse to compromise and work with me I will dropped them and go to Cox Cable. I've been an SBC customer for 12 years and deserve better. I was 10 days late and they demand triple payment. That's nuts. At least I'm paying my bill each month with gas prices the way it is. I'll let you know how it turns out. Update: They give me a credit that won't show up until June 10th. If not then call or email them. They critized me for paying the deposit. It was all or nothing. They also critize me for ignoring my statement. I told them I don't get statements. It's all online. I did have a good payment history so they did somewhat help me.