Scottrade has been having great problems with their servers for over a year now. Their technical support is pathetic. When their systems are down, if we try to reach the live brokers, it takes more than 20 minutes. By that time, the trades we would want to place would be out of hand. Their local office staff in San Jose, is completely incompetent. Scottrade Elite is a big mess and is never stable. It keeps refreshing the connection while blacking out the data. While all these are happening, they keep trumpeting about some stupid awards given by some incompetent judges at JD Power. Either that or they are bribed to give such awards. Scottrade is in denial.
I am frustrated with their Elite connectivity, Technical Support staff, Staff at local San Jose office, Live brokers being unavaible during their system outages on and on... This has been happening for over a year now. I have another joint account with Ameritrade and it is really great. I rarely have an issue. I am thinking of bailing out of Scottrade.
