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Finlay Fine Jewelry

reviewed by retailqueen

retailqueen
07/02/2006

Finlay Fine Jewelry 2

I worked in the Fine Jewelry department at a Bloomingdales in Atlanta for 2 weeks towards the end of 2005. It seems that Finlay has their share of disappointments but mainly through employee relations and behavior. I was hired during a high transitional time, the department manager that was recently terminated apparently had stolen thousands of dollars in merchandise and seemed to be the main focus of constant conversation within the department. I have worked many years in retail and have served several high end retailers but it seems that Finlay/Bloomingdales at Lenox Mall lacks the tools to control the behavior of their staff and apparently their managers. Rumors were flying around regarding the previous manager was hanging with store security to possibly sway them to sexually harrassing employees to just out right harrassing employees in regards to personal matters. During the 2 weeks I was with Finlay I found my training seemed overshadowed with politics and I felt that I was not given the proper training to be successful in my position, I was being trained by a district and regional manager as well as various "visiting" managers so one could guess that most of my training was a bit scattered. I felt the entire time I was being set up to fail but I guess that's just the way of corportate retailers. Lesson learned, this little lady will never stray from locally owned businesses again.

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jcga30346 commented 266 days ago.
I know this particular department at Bloomingdales and the manager of whom she speaks. Truth be told, the manager they ousted had never stolen anything. He is a man of high integrity who spent many years working for Tiffany & Co. the problems he faces was inheriting a problem staff and one salesperson in particular who had her own agenda to becoming the manager. His relationship with store security was purely professional and he was working with them to figure out why the cash was short from time to time and why jewelry was missing. The district manager, Angie, a woman who was hard to look at with her deformed eye, and the regional manager Sue in New York did not like him because he was asking for and holding his staff to higher standards. He knew that a woman in his department was stealing and the HR department and the two upper level managers ignored his reports. He got suspicious when he noticed that one of his saleswomen who couldn't afford a car could afford to buy expensive jewelry. I learned that he was happy to leave them and went back to selling true fine jewelry.

jcga30346 commented 266 days ago.
One more thought, if this manager had been stealing why didn't Finlay "Fine" Jewelry have him arrested and prosecuted unless they didn't have any proof.
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