I also had a very bad food experience at an Appleby's in Miamisburg, OH. The food was really awful. I sent them an email about it. The regional manager got in touch with me and offered to send some gift certificates to make up for the lousy food. I explained that I was just passing through the area coming back from vacation and that I would probably never be in that area again. I explained about the Appleby's close to where I live that I visit occasionally. She said she would send some gift certificates to me. I thought when I got the gift certificates that I would be able to use them at any Appleby's, well do you believe that when I received them they were only good for that particular restaurant, the one I told her I would probably never have any reason to vist again. I sent them back with a note saying thank you but I can't use these. I thought that she just might send me some that I can use anywhere, but I have not heard any more from her. IMHO their PR department doesn't pay much attention to what the customers are really saying. This did not make a good impression on me and I will probably never visit another Appleby's.