Charge a $39 upgrade fee for getting a new phone. I was told that there would be no alteration to my plan, I was just buying a new phone, that's all - well I'm magically signed up for a new 2 year term on my phone AND my wife's phone! And the new phone doesn't work about 50% of the time. A call will come in, the phone will ring once and then hang up on the caller. Very poor service, deceptive contracts, expensive compared to other services.
