I got rear-ended by a driver that did not have insurance. I turned the claim into American Family and I was told that I would recieve a call within in 2 business days. I never recieved a call so I called them and they told me that they were going to contact the other driver and they would get back to me asap. A week later, after not hearing from them, I called them only to find out that they had not requested a police report yet and then I was told that they would call me within 2 days after they had recieved the police report and had more information about the claim. Again, I did not hear from them for 4 days so I called them and was told to "just calm down becasue they can't control the mail." After they recieved the police report they called me and scheduled a time to come write an estimate for the damage on my car, ten minutes before our appointment they called me to say that they aren't coming, they would like me to go to a dealership nearby and they will go off of the estimate from the dealership. After about 4 weeks of back and forth phone calls and headaches they called me and said that I would have to pay the 500 deductable and they will turn it into court to get the other drivers license revoked and if they ever decide to get their license back I will get my 500 back. American Family does not like to pay for your claims or find the best way to protect their customers, there is no way I should of had to pay 500 when I got rear-ended and there was no question as to whether it was my fault. My car is at the body shop right now, as soon as I get my car back I will be saying "goodbye" to American Family Insurance