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Macaroni Grill

reviewed by annalistic

We went to Macaroni Grill in Milpitas,Ca on Sunday at around 04:00pm and were seated, that's just it, seated for more than 20 minutes. The couple next to us, got their meal, finished, ...
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annalistic
01/14/2007

Macaroni Grill 1

I wanted to enjoy a meal with my little sister and brother since we rarely enjoy meals together. We all decided on the Macaroni Grill in Bakersfield, CA. Although it did not take long to seat us service was horrible. Our server, Judy, barely took any notice of us. All our utensils were filthy; we had to ask for our bread; it took her 20 minutes to come take our order; she forgot our straws, and I had to painstakingly ask her twice in 7 minutes; she completely forgot to bring us new knives, which we requested for twice; she never ONCE gave us a refill; we finished our meal within 15 minutes and sat for another 20-30 minutes trying to catch her attention as she walked by several times so we could TELL her to give us our bill; and to top off the ruined night, she took another 10 minutes to take the bill off our table and another 5-7 minutes to return with our change. We did not even bother with dessert because we did not want to get stuck there for another 30 minutes and went to Coldstones instead. The restaurant was not even as busy as some other restaurants which have way better service during their busiest hours. As the previous rater noted, there is a very bad misperception that Asians are bad tippers; despite the 15% rule I consider myself a very generous tipper, but I really did not want to leave anything for her since the nicely planned dinner with my family was completely ruined. However, despite the bad service, the food was satisfactory.

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tampapf commented 745 days ago.
it's a common misconception that when a restaurant isn't busy, you should receive even better service. highly unlikely because when restaurants are in their off-peak hours they do not have the same amount of staff on. on the rare occasion that a large party or a lot of people come in during an off hour, there may only be 2-3 servers on to handle the extra workload, resulting in bad service for you unfortunately. sorry about your bad experience, but it's the luck of the draw in this industry!
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By the Numbers