Atlas Van Lines 1

I unfortunately used Atlas (also known as Philpot in Atlanta) for a move from Atlanta to Charlotte, storing my possessions with Atlas for three months between move out in Atlanta and move-in in Charlotte. During the time in storage and when we were trying to arrange for the move in at Charlotte, Atlas/Philpot representatives would go long periods of time without returning our calls. Logistics were all but impossible to arrange with these unresponsive people.

When the shipment finally arrived in Charlotte, we discovered that Atlas "lost" a computer, expensive table, and other items. Atlas damaged numerous other items, including a Weber grill (which we watched the movers drop off of the back of the truck, and which the movers admitted they damaged) and a glass-paneled china cabinet that was not packaged properly. In addition, unknown movers wrote offensive grafiti over the boxes, maligning us personally. Two movers arrived in Charlotte to do a job that took three men much of the day in Atlanta. As a result, possessions (such as the grill) were dropped and damaged that would not have been damaged if Atlas had provided sufficient labor.

At the end of the move, the movers told my wife that they would not leave until she signed a claims slip stating that the possessions were all accounted for, and instructed her that she could file a claim later. Intimidated, she signed the slip. Now that we have claimed the items, Atlas has stalled throughout the entire process. Examples of stalling include demanding information regarding the destroyed grill that we watched their employees destroy, even after it sent claims people to examine it, and taking the position that it does not have to compensate us for the stolen (or "lost") computer because my wife was intimidated into signing the claims slip without indicating the missing computer on it (even though we promptly claimed the computer when we realized it was missing shortly after the move). We are now in the position of having to file in the courts or with the BBB to be compensated for items that Atlas admits were damaged or stolen.