I have been going to Hollywood Video for years and was happy with them until receiving a notice that I had a movie 1 month past due. I had rented 3 movies from them at one time and returned all movies 2 days later. Upon calling the store I was told that 1 movie was returned 2 days after checkout and 1 was returned 2 weeks late and another never. After insisting that I had returned all movies on time and begging the clerk check to see if the missing movie was restocked in error the clerk finally checked and guess what...it had been restocked in error. The clerk fixed that on my account then told me I was still responsible for 2 weeks of late fees on the other movie. I told him I turned all 3 movies in after 2 days and he had just insisted that I had a movie I had never returned which had just magically appeared stocked and sealed on his shelves...and now he still insists I was late! I then had him look at my record which in the past 8 years I had not once been late and all movies checked out at one time were always returned on the same date. Well he continued to argue with me and I will have to call the corporate office tomorrow to try to get this fixed. The money is not an issue but the principal is. It is ridiculous for a loyal costumer to be treated like a lier.
