WORST IN THE BUSINESS............In August of 2006 I moved to a new address. I ordered Cox Premium internet service which is 10 megs down and 1 meg up. For the first three months it worked awesome. Around the end of November of 2006 I started to have slowness issues with my internet service. I could run a ping test to any address and I would get between 5 to 40% packet loss. I called the internet support help desk and they looked at my cable modem and after about 20 minutes of trouble shooting they decided to send out a tech to see if he could fix whatever issues I was having because it didn't seem to be a problem on my end. It is now February 15, there have been 10 technicians visit my home and my internet still isn't fixed. As a matter of fact it is worse now than it was when I first started calling the tech support line. I have made around 25 calls to the cox help desk on my own dime. I have two Vonage telephone lines in my home but I have to use my cell to call the help desk because my internet connection is so bad that my Vonage phones do not work. It is the same story every visit,the tech says that there is to much noise on the cable line comming into my home and that they will need to fing the source of the noise. The tech then heads off to find the source and I never see him again, at the end of the day he closes the ticket saying that the problem has been fixed. The next day i still have the same issue. So I call the help desk and they go through the same process,trouble shoot my end and then send a tech out a few days later who always says the same thing, there is to much noise on the line and they head out to find the source. Some of the techs are contractors and arent able to try and locate the souce, so they just schedule a cox tech out "always two or three days later" and close the ticket. I have taken my modem outside of the home and plugged it directly into the incomming line and I get the same results that I get inside. All of the techs that have come to my home have told me that my home is 100% good and that the issue is on the Cox side. They will never leave a ticket open long enough to get escelated so no one in their organization gets alerted thatthere may be a bigger issue. i have called and asked to speak with a supervisor three different times and they have gotten very rude with me every time. When I ask them to give me a number or email of their supervisors they always tell me that there is no one above them and that all they can do is schedule another tech out to fix the issue. I am very frustrated with this and I have no way to find a resolution. I am no novice at this either . I started out as a PC tech 9 years ago and have worked my up to a network engineer. I have worked for the largest company in the world as an engineer, I have completed four national and 2 worldwide rollouts for Dell,IBM,Symbol and two different wireless companys. I am now a network engineer for one of the largest poultry companys in the world. We use Cox as our internet provider where I work as well. We are having the same issue there and we are getting the same run around. I am currently in the process of moving to a T3 at work because of the way that we have been treated by Cox but I dont have the same luxury at home. At the moment Cox is the only game in town for brodband to my home so I have to have it. I use a Jupiter SSl vpn to log into my corporate network remotely so that I can support my business from home. It no longer works due to packet loss.I am not sure if you can help me but anything would be better than nothing.