Cox Communications 1

I was a very satisfied "Cable America" customer until Cox Communications bought them out about 7 months ago. They raised my monthly bill almost $20.00 a month for inferior service.

It has been nothing but problems with Cox. Poor Reception, frequently losing the signal on several channels for hours. I've had a couple "no shows" from repair technicians. When I called them, they told me the appointment was canceled. They can't tell me who canceled it.

The Channel Guide is very hard to read; Program Information is sparse when it exists at all. It doesn't even tell you if an episode is a first run or a repeat.

The DVR is just plain Primitive. Very short pause and rewind time. No prioritizing of recordings, NO TITLE SEARCH to find the programs you want to record. No way to cancel the recording of just one episode with out canceling all. Many scheduled recordings do not record. No "Time Line" to show our far the viewing is delayed.

The COX DVR also has a habit of just switching channels on you while you are recording a program. "Usually" the recorded program is still there, but you have to go through the menu, and start at the beginning of the show to continue watching it.

The standard features that have been on every other DVR system (Cable America, Dish Network, Comcast, and a DVR I bought at Circuit City 6 years ago), Cox doesn't have them.

The 24/7 tech support that they claim does not exist. The so called "Live Chat" is a joke. I have been trying to set up an account to view/pay bills online for 7 months without success. I have been told by Cox Customer Service that there is NO TECH SUPPORT for this.

The Cable Internet (The reason I'm stuck with them) speed is erractic. Sometimes satisfactory, sometimes slower than dial up with a 28.8

I'm praying that Phoenix gets a new Cable Company soon.