As a non-biased employee I give it 5 stars. I have to point out that it really isn't that expensive, in fact, it is roughly $1.50 for a 16 oz coffee with infinite refills. It is also quality coffee, unlike that $1.25 tar at the local diner. We brew new coffee every hour and are very strict on expiration dates. The atmosphere and variety is also a step above, in my opinion, that of Starbucks. But hey, take it for what it's worth.