Would never use again. They delivered one box to someone else. Every single person asked for a cash tip, and when my packages arrived, the truck driver wanted a $60 tip and actually drove off when I refused. They outsource most of their work so the people who pick up your items, the ones who drive your items, and the ones who deliver your items are all working for seperate companies. Tracking my shipment through Hercules was impossible. They only have 1 or 2 employees who can even tell you where your stuff is, and they never pick up their phone or return voice mail. I'm talking for a week straight.