Horrible. I have no control over my finances with this service. Recently, I had accidentally place buy order instead of sell orders on all of my shares. I couldn't get a human being on the phone fast enough to cancel those orders (I had to listen to a lot of advertizing as I made my way through the phone menu). By the time I did reach someone, the orders had already gone through and customer service told me all I could do was repay the fees and sell again. If that were the only issue I had it would not have been such a big deal, but it ended up turning into a financial nightmare. It had taken sharebuilder all but 3 minutes to take that money out of my checking account. Literally. That money was supposed to cover checks I had already dropped in the mail to cover other bills. Sharebuilder never did deposit that money back into my checking account when they said they would. They essentially held my finances hostage by deciding to process requests whenever they simply felt like it. Needless to say, within a few days I was swimming in overdraft and bounced checks fees from the bank. My credit was hit with late payment reports. The money I lost with these complications ended up putting me behind scrambling to pay other upcomming bills as well. The problems just wouldn't end. By the time all was said and done, I lost several hundred dollars. Then I had to pay extra fees to close my account with this absolutely horrible service. Stay away.