Dear 'Jamotusa', I believe in Intelliflix and the quality of service that we provide. I have gone out directly to many of these sites and have submitted postings stating that we at Intelliflix are serious about addressing our customers concerns. Our goal is to provide the Intelliflix Customer with a great service at a great price To give our customers the Ultimate Online DVD Rental Experience. Please contact me directly at eileen@inc.intelliflix.com so that I may assist in resolving your issue. We are proud to be taking our customer service to the next level by reaching out to customers wherever they are. We are the only company to my knowledge that has made this type of effort and as a result people love our commitment. Intelliflix is a great choice for home entertainment needs. We're good people, we want your business, and we'll work hard to keep it. Customer Satisfaction is our #1 PRIORITY. Please contact me at eileen@inc.intelliflix.com with your specific account information (name and E-mail address). This will enable me to review your account and contact you directly. Looking forward to hearing from you. Best Regards, Eileen Intelliflix Customer Support