Absolutly the WORST customer service of any business in the history of my life!  I moved to Baton Rouge, LA 3 weeks ago and still do not have cable.  The guy was supposed to show up to install it a few days after I moved down here and he never showed up and lied saying that "no one was there".  I waited in my livingroom all evening between 5:00pm and 9:30pm and no one ever came.  So...  What is their solution?  "Sir, we will reschedule a week from now"  My answer:  "BS!  Send someone out here today since I should be first priority!"  They just couldn't do that...  I fought with 3 managers and at least 10 reps.  I asked for their corporate number and they won't give it to me.  They finally say that they will send someone out 2 days after the screw up after 5:00pm.  Guess what...  They show up at 3:00pm when no one is there.  PLEASE!!!  DO NOT USE COX!!  Even if the inital setup goes well you will be screwed by their aweful customer service eventually!  BellSouth offers a deal that is HIGHLY competive with them and they can be out to setup very quickly.  Cox thinks they have a monopoly.  Be one of the ones that proves that they are at the end of a short rope.  They deserve nothing less than complete ruin.  It makes me sick to think I have to give them even ONE star!  lol!