With Speakeasy we experienced disconnects every month which were killing our business. I spent hours on the phone with them and all together had 20 trouble tickets in the period of a year. Finally I had enough and cancelled my service siting poor performance (obviously). They later charged my credit card on file for $1000.00 cancellation fee. I had never paid them by CC, but I had one on file from when I signed up. The charge was completely unauthorized. If you have had a similar experience file a complaint with the BBB at www.bbb.org. It may at least help the next guy.