I recently used Europcar in
Cabo, and they were pretty shady. We got there, and the van that we had reserved wasn't there. We were told that it was in the shop, and would be back soon. I was later told by a mechanic who had to shuttle half of our group to our destination that it was because the van had been double booked.
They also forced us to buy some insurance that they said was mandated by Mexican law, although they couldn't produce any documentation about it. Furthermore, the my friend's credit card company had explicitly told her to turn down any insurance offered by the rental agency. We ended up having to spend an additional $13 per day because they wouldn't give the car to us unless we did.
As a final act of shadiness, the Europcar agents tried very hard to pitch us a timeshare presentation, telling us for 90 minutes, we could get a $600 coupon towards the use of the rental car. Even though this sounds like a great deal, it just felt shady to have a rental car company hard selling us on a timeshare.
Anyway, the van was delivered to us just a few hours after we expected it, so that worked out OK. At the time of this writing, my friend has been doublechared for the van. If that doesn't get resolved, I'll be back to move this company's rating to a single star.
