Sadly, Commerce Bank no longer deserves its self proclaimed "Most Convenient Bank" accolade. After many years of devoted patronage I have closed my accounts. The many benefits once offered to clients have eroded away. Commerce no longer offers monthly $5 reimbursements of ATM fees or free checking with no minimum balance. It is, however, the shocking change from exemplary to very poor customer service that has driven me from Commerce Bank. The lines at Commerce Bank are long and progress slowly. The tellers who were once warm are now indifferent. The call centers' staff is poorly trained and rude. Their website leaves a great deal to be desired in comparison to other banks. Accessibility to personal customer service is unimportant when the service is poor, as it has it become at this bank. Commerce Bank's meteoric rise will be just as quick to fall through the same means responsible for its success; word of mouth. Advice for the remaining clients, don't let the door hit you on the way out.
