Orbitz 1

NEVER use Orbitz. I booked a 2 night hotel stay through them for Spring Break 2007. When we arrived at the hotel, it was in the middle of boarded up buildings, the hotel was filthy, the curtains were hanging off the windows and were discolored, and there were pieces of junk all over their parking lot. I was afraid to get out of the car. I immediately called the hotel to cancel my reservation. I was told I needed to contact Orbitz directly. Since I had no computer, I had to pay to use one. When I returned home, I followed up with Orbitz by phone. I was talking to people from India who were very difficult to understand and they were very uncooperative. After a week of not hearing back from them, I called again. I had to go through the exact same process as the first time I called. They need to call the hotel and ask if they'll refund the money. Then I'm told that because I didn't enter the hotel I didn't deserve the refund. Then I was told because I didn't cancel with the hotel, they wouldn't refund my money. And of course the manager can never be found and he's the one who has to authorize the refund. Hello? I called the hotel first and was told I had to contact Ortitz directly. DO NOT USE this service ever. I learned the hard way. I'm out $200.00. I asked them if they reviewed the hotels before using them, and I was told yes. When I went online to look at the hotel, I laughed. It wasn't even pictures of the right hotel! False advertising. Spread the word. Don't use Ortitz.