We have been customers of Alltel for many years (6+). Every time we thought we would like to switch companies, they had too many nice features that we didn't want to give up. We had a few billing issues over that time, but customer service always seemed to do what they could to make it right. So, imagine our surprise when we moved out of their service area and they would not release us from our contract. We were told that they had a service agreement with Verizon (the main provider here), that would allow them to continue providing service for us. It would be up to their discretion as to whether they wanted to cancel our contract, otherwise it would be $400 to cancel ($200 per phone). Fine. We'll continue until the contract is up. After 4 months at our new location, my husband's phone dies. Since that time, his new phone (through the insurance company) would not keep a charge and would drop calls left and right. We cannot get a new phone for him because there are no Alltel store in the STATE and the new phone is now under warranty!! When my phone died a month later, we said, "Forget it." All other providers we spoke to said that if you move out of their service area, you are automatically released from your contract. Alltel seems to think that they do not have to uphold their end of the contract, but can nail you to it. I think it is time someone called them to task for fraud. I am ready to take them to court for breach of contract.