Wow...amazed to see everyone having my same problems. Investigating new models since the recall this month. Now I am considering not even taking the 300 dollar rebate and buying a different brand all together. Very disappointing. There are intermittent times when the dirty water does not drain from the basin. The wheels are falling off DAILY. My larger items, even dinner plates, are too big for the bottom and throw the wheels off the track when I try to close. My GE Profile microwave completely busted a few months ago as well after only 4 years of use. Guess I would recommend to stay away from this brand.