I only gave Enterprise 1 star because there was no lower rating.
My car was hit and was in the shop. Rented a car through the other guy's insurance company. Enterprise had no car on the lot which was of comparable size to the one the insurance would pay for. They told me to take the compact car (supposed to get a standard size) and call in every few minutes or they would call me when they had a standard size car available for me. Six hours later I call in and they say they have a standard size car. I drive in to get the car. They told me it was there since the morning and they were waiting for me to call them to say I wanted it. So far as I know I'm not a mind reader. Anyway I find out the only reason I was getting the car was because the guy who they had given it during the morning didn't want it so I could have it.
Three days later they call to tell me the car I'm driving has been sold and they want me to take it in and get another car. I ask if they have another standard size car ready for me and they chat me up to believe they did. I go in at 9:00AM on the dot and they tell me they will give me an SUV. I tell them I don't want an SUV because I cannot afford to feed that kind of vehicle with gas prices at $3.50/gallon. So the rep tells me to drive about 5 miles to the other Enterprise because according to her computer they have another car of standard size available. I get there and an hour and a half later the rep gets to me after being with the customer who walked in right before me. I go out to the lot and he hands me the keys to a dirty, smelly, NASTY!!! Kia Spectra. I had to take it because there was nothing else. Apparently, that was the only car left on the whole lot...besides SUVs. I assume they're not taking my calls because before I stopped there on my way home I called and was put on hold for 8 minutes so I decided to stop in only to find them all patronizing me with the phone beeping off the hook and no customers in the office. She tells me in all her audacity that this car is a mid size car but if I was not satisfied she would call me as soon as anything else came in. (According to Edmunds.com, this car is a compact car). Please make sure you read this with all the attitude I was getting at this point. I get home and I have to take a shower because the car had left me smelling like a linebacker after the Super Bowl. The interior of the car was once gray but is now stained with I-refrain-from-guessing-what. I called them from home at about 12:00 and was told they had a car coming in so I asked them to drop it off because as you know they advertise that they drop off and pick up. The guy gave me attitude as if delivering and dropping off cars was not a description of his job. I only live 4 miles from their office. I called again at 2:00 pm and was put on hold for 10 minutes before I hung up. At 3:30pm I am going to call the insurance company to make them take care of getting me a car because at this point...3rd car in six days and all with me driving back and forth is quite enough. I will never recommend Enterprise to anyone and I will never rent a car from them again! Be warned, they make you feel like they care but when they actually have to take care of the problems they create themselves they make you fell like you're pestering them.