I've had an eFax Plus account for a couple years. In that time I've experienced a number of "issues". Clients have called stating they are unable to send me a fax, or they send a fax and it doesn't get to my e-mail. EFax changed the local fax number I had paid for, so I had to notify as many clients as possible, and pay to change my business cards, letter head, and web site. Finally, although you pay for service in advance, and pay for a year at a time, eFax canceled both my free acount and my premium account in mid-year because my credit card had expired, even though my advance payment covered an additional four months. Its a shame that when giving a review and rating there isn't an option for less than one star. If you use or are considering using eFax, don't. There are a number of other internet fax providers out there, few are as expensive as eFax, and all have better service.