Wow I'm surprized to see so many negative reviews. I think it depends on the individual store. We had a WONDEFUL Boston Market when I lived in Fayetteville NC. It was a real treat to eat there and everything I tried was fantastic.. (that comes from a regular cook that is very picky). We esp loved the mac n cheese. The food was always hot, fresh and perfect, the employees were always friendly and helpful. Anytime grabbing a bite to eat out was brought up that was always one of my first choices. I have tried another store in another location and it left a lot to be desired... it did not hit the spot and I was really dissapointed. Now I live far from any boston markets in Texas. I miss it so much ha! I hope they do not go out of business by the time I may move near one again. The frozen meals are horrible IMO. I tried a few and will never do that again. Tried a few recipes for thier stuff and can't find one that tastes like the real mac n cheese. If you have a good one please send it to me.