-Delay of claims, lost claim materials. Problems always come up with the company - new computer systems, lack of human resources, changes in companies. They too look for all types of reasons to disallow charges, deny claims and appeals do not work to reverse their decisions. Expect to receive 50 cents per claim, not the 80% reimbursement they promise. I will not renew my policy. Pre-existing conditions get carried over from year to year.. Save your money and more important -TIME and just put aside money each month for the pet bills.
