Vonage service is terrible. After explaining my home fiberoptics connection to a Circuit City employee, he suggested (and I bought), a Vonage router. I drove home and tried to connect it to my wall outlet and discovered that this router would not work. I had called Vonage's technical team and had a great deal of difficulty trying to understand the directions they gave. I think I was calling Mumbai, India. After a lengthy conversation with their techie, he suggested a different router. I returned the 12 miles to circuit city and again came home with a different router, this time costing $94.00, and hooked it up as instructed. This one, again, did not work out.....no dial tone. Using many more cellphone minutes, I called Vonage again. The techie was very polite but difficult to understand. Still it didn't work. No one seemed to know how to solve this problem. After losing an entire days time, lots of gas amd cell phone minutes, I decided to cancel Vonage and try Comcast's digital phone service. I called Comcast and by the next day had a working phone. I even got to pick from a list of phone numbers. They were great and so far service is good.
Now three days later, I still have been unable to get my Vonage account cancelled. Every time I call I give my account info and phone number to several representatives and I am then placed on hold for at least 30 minutes only to be disconnected each time. I even tried getting transferred through the technical support department. The last two times I called, after being transferred several times (each time repeating my account info), I was told that their system was down....to call back in two hours. I will have to send a certified, return receipt letter.