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J13

I would never recommend this company to my worst enemy. The customer service and roadside assistance support is horrible. We had a blow out on our trailer and was told that they would ahve someone out to fix it in an hour. Well, and hour and half went by and I had to call them to find out what is going on and they said they paged a guy but he has not responded. So we could ahve been left for dead on the side of the raod in 110 degree heat and they could care less. They have no follow up skills whatsoever. After four hours of waiting and having the repair do his thing were finally on the road. We were also transferred to customer service who took some notes and said once the truck has been returned you can call support again and they should reimburse you. Again you have to call these people to get anything done. 3 weeks after our move we are still trying to get reimbursed from them. So if you want this kind of treatment in a time of crisis and want absolutely no support I would rent with them. Otherwise I would never rent anyhting from this company.
  (1 voted this helpful, 0 funny and 0 agree)



• Review posted on 07/23/2007
• This review has been viewed 50 time(s)

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