Frontier Airlines was not helpful nor truthful about a delay on a flight from Orange County CA (John Wayne Airport, "SNA") to Denver and then on to Indianapolis on August 2, 2007. The flight was to depart at 8 p.m. We arrived and were checked in by 5:30 p.m. At ~ 7:20 p.m., with a "published" boarding time of 7:30 p.m., no one from Frontier was at the gate. We overheard another customer state that she was told that the flight would be delayed and that anyone making connections out of Denver most likely would miss the connecting flight. The "board" still read an 8:00 p.m departure time. With no Frontier agent/service availabe the "gate side" of Security, my husband went back out to the ticket counter as I tried to call Frontier. After 24 minutes and 12 seconds on hold, an agent responded on the phone, at the very same side my husband came through Security again and said he had been told the flight was cancelled. He was told we were rebooked on Continental on an Orange County (CA) to Newark NJ flight with a connection "BACK" to Indianapolis from Newark. We had to retrieve our luggage from Frontier, check in at Continental with our luggage, re-enter the Security line and get to the gate in ~ 15 minutes. Because of the way our tickets were issued by Continental, we were "randomly selected" for the thorough Security search.
Other Frontier passengers, who had Denver as their finsl destination, were told "the best I can do for you is a 9 a.m. flight tomorrow morning". The flight did finally leave CA at 10:00 p.m. arriving at Denver at 1 a.m. for those who were able to get on it.
Although we are happy that we did make it to Indianapolis by 8:45 a.m. (rather than the expected 5 a.m. arrival time we had hoped for), it was a grueling 5 hour nonstop to Newark NJ in a full Continental plane in middle seats and then a 2 hour flight back to Indianapolis.
At no point from the check-in at Frontier was there any attempt on their part to page passengers who had already checked in and alert them to the delay, possibly making some other arrangements possible.