We were members of Gevalia's regular delivery program for well over 15 years. During that time, the biggest problem we had was an occasional shipment of coffee that we did not order, and being billed for it. They said they sent us a post card to which we were supposed to respond "no" if we didn't want the additional coffee. Probably got trashed. We did NOT like that, and we came to a realization over time that we could buy gourmet coffees at our grocery store for half their price that was just as good.
The final straw for Gevalia came when I called customer service to change delivery frequency, and English was not their "default" language. You HAVE to "press one" to get anything in English! I mentioned to the CSR that English should be the default language, and she basically told me to stick my opinion where the sun didn't shine! I cancelled our delivery service then and there, and am now enjoying the savings as well as wider selection of gourmet coffees locally and being able to get them immediately, whenever we want. This selection locally was not available years ago, and we stayed with Gevalia out of (very expensive) habit. Gevalia, "stick your coffee service where the sun doesn't shine", yourself!