When I signed up I enrolled for the "Up to 7mb" service. My modem will train to 7mb/sec but Qwest is limiting it to only 3mb/sec and says "7mb is not available in your area". There is no technical reason why they would limit my leg other than to help rate limit the backend. This way they can show that they are not defrauding the consumer by grossly oversubscribing the DSL service. The edge pop to the cores ATM connection must constantly be swamped as my connection speed goes down to 30kb/sec during the peak times. This is a speed test from my ISP to my house. Clearly a Qwest issue. When I called tech support about the poor performance, they said that I had a "DEDICATED LINE" to my ISP and that I didn't share bandwidth with anyone. When I informed them that they were indeed wrong, they argued with me and got angry. I asked them If they'd even read a book on MPLS or ATM or knew what the acronyms meant. Basically Qwest DSL is no better than advertising a $19 color TV set and saying "Gee, we sold all those, but look over here, we have this $119 one still in stock".

Qwest DSL sucks, Period.