NO, you need to get a life and TAKE SOME RESPONSIBILITY. You have been with the company for 10 years - and I assume you didn't pay and got cut off because you "didn't get a bill." However, if you have been with them for 10 years, you know EXACTLY when your bill was due, as it was the same EVERY month. You could have found out the amount by calling, checking online, or dialing #PAY. TAKE SOME RESPONSIBILITY. It's your fault your line got turned off, so don't blame Alltel and don't fault them for charging the basic INDUSTRY STANDARD fee to turn your line back on. Further, Alltel does not charge one thin red cent for paying your bill over the phone. Not now, not EVER. Don't go spreading lies like this. As for the disconnect fee, this is, once again, pretty much the INDUSTRY STANDARD fee. You bought your phone at less than retail price, so Alltel lost money on the deal. YOU agreed at that point to stay with them for such and such time to help the company recoup the loss (and frankly, they don't). So quit your bellyaching. If you want to leave, fine. Alltel would be better without you and your lieing mouth.