Sneaky bunch.  Their marketing will lure you into thinking you can change your contract.  

Their statement in their marketing is as follows:  “* Any Subscriber who converts to a Month to Month contract during a 1 Year Contract remains subject to the General Terms and Conditions for no less than the remainder of such 1 Year Contract period. Please see the General Terms and Conditions for complete details. All promotional packages go to the then current month-to-month price after one year).”

Who would convert their 1-year contract to a month-to-month if their still subject to the early termination fee of $250.00?  It doesn’t make sense.  However, this is nothing more than a marketing tactic to make customers think they can change their contract.  Once again, this all means “READ THE FINE PRINT”.  They know that their cheap pricing will dazzle you enough so that you will fall for this smooth jargon.  A lot of people have their guard down when they think they’re getting a good deal.  They prey on these people.  READ THE FINE PRINT.  Also, they charge a $60.00 transfer fee if you move – or they offer you to extend your contract another year and they waive the fee.

My advice; never sign up for a yearly contract unless you’re positive you will be living in the same apartment or home for that whole year.  Also, ask about the fees before you decide to get the service.  A $60.00 transfer fee is too much.  If you have Verizon or AT&T, most of the time you can grunt and groan enough that they will waive some if not all of the fees.  They have that power.  DSL Extreme will not budge on their fees.  This is obviously how they make their money.  With all of the competition out their, they will learn soon enough that people just can’t afford to do business with a small company trying to stay afloat by gouging their customers.  Usually a small mom and pop operation will put their customers first, and will keep them because they treat them right.  This is not one of those mom and pop operations.  Sadly, I’d say they’re worse than the corporate operations offering DSL.

Stay away!  You know that once you iron out all of the issues with getting Verizon or AT&T up and running, you’ll realize they’re not so bad after all.  Me, and it seems a lot of others have found that out the hard way.
I’ll keep on the lookout for a small DSL company that really knows how to treat their customers.  For now, I’m switching back to one of the larger corporations.  I’m not too happy to do it but, I can use them like they use me because they’re in it for the long haul and they want to keep customers.  A company like DSL Extreme is obviously trying to rape as many people as they can and sell out at some point in the future.