Hi Sara, I certainly know what you are going through from experience. I did file a complaint with BBB...although from further research really doesn't make a difference. I complained to the Consumer Choice Awards also...they did response, but only to say they would check it out. I have filed a complaint with Consumer Protection and suggest you do the same. After much research although to late for us and countless others the only way to get change is to lobby government to make change within the entire moving company industry. It is a long road to go down but we must start somewhere. The real estate industry has standards to follow along with many other industries/services and its time the moving industry had standards and acts to follow. Right now the consumer is basically hostage to moving companies and this has to change. Join the cause and make noise in government. Although not all moving companies are the same as Two Small Men with Big Hearts, it only takes one bad apple to spoil the basket! Those reputable moving companies should want to be involved in making the industry more accountable since bad publicity affects all! Keep moving forward. PS: Update on my situation: they finally arrived, over one month late, although the guys who delivered were fine there is a lot of damaged items, things missing, so that battle continues. It's a funny thing also, in my research the same excuses were given to consumers for years now, i.e. managment changes, transportation issues, etc....as we are seeing this company has serious issues, and I have been finding out that there are more issues within that company...scary. I wonder why anyone would want to own or be a part of this franchise when there are better ones to own...unless they like treating the consumer in unacceptable and disrespective ways!