I have had the exact same experience. I ordered the product, ordered it again, see no real results, returned the third package unopened, and got NO REFUND. I called to talk to customer service and was then told that they only do in-store credit but no refund. I quoted the infomercial that says you can return the product for full refund, and was told that only applies to the first order. I told her that I've never had this experience with any other mail order products and asked to talk to her supervisor. I was told (rather rudely) that I can do so but I'll receive the same answer. Since the supervisor was "busy", the service rep took my number for a call back. Guess what? I NEVER HEARD BACK. Surprise, surprise. Now I'm trying to call again and can't get a live person. Their products might be basically good, even if these didn't work for me, but the quality of the company ethics and service are SHADY!!! I'll try one more time before calling the Better Business Bureau.