Expedia.com 1

A Kafkian experience, really: I've spent 7 and a half hours in total waiting on the phone just because of a glitch in their computer system. I have got an e-mail message from Expedia asking to call them back urgently because of a flight change, and have spent those 7 1/2 hours on 4 different attempts before getting to talk to an agent, just to find out that there were no changes to my itinerary after all and the e-mail message was sent out by their computer system for an unknown reason. Incredible. Given how busy I am at work these days, throwing away an entire working day for nothing looks like a mockery. A class suit action seeking compensation for lost working time of customers could be well justified.