I changed plans with verizon and was NOT told I was starting a new contract and would be subject to early termination fees. I reached executive customer service and they did not care. They said I was informed and would have to pay the fee. In essence, they called me a liar. I would never have made the change if I had known it would start a new contract. So much for customer service.
Beware the monopolies! They get away with whatever they want to.
