Expedia.com 1

Been trying to get expedia to refund or onbtain a refund for a trip in Jan 07. We had roundtrip tickets purchsed to Key west, received the paper tickets then were instructed by EXPEDIA to return them and elctronic tickets issued. Complied with expedia, got the e-tickts and then on trip day arrived 2 hours early to find out we were listed but our E-tickets were no good. Called expedia but couldnt get an through so we purchased additional tickets to get to atlanta for the second part of trip, got through to expedia explained the problem and they said do that and we will get a refund after submiting a lost ticket application (for tickets not lost but screwed by expedia). Got the usual it will be 2 to 3 billing cycles. OK I waited, guess what no refund, called expedia in may (4 months) was told opps United Airlines says they did not receive our fax (i have a email from expedia dated 1/29 which says they confirmed reciept of fax). They were to resend and get back with me, hehe so 7/24 i called expedia and guess what expedia didnt followup and they had to refax again! Got the same 2-3 billing cycle bs. Now its 11/16 and no refund, called again to the expedia idiots and find out opps they (united) didnt get the fax, now i am being told that expedia has flagged my case (i suppose it will head to file 13) and that they will check with UNITED within 72 hours to see the status, if United does not say its payying then they will graciously refund me from expeida money. This company has no sense of customer service at all. I asked the supervisor how he would like it if he was treated that way, all i got is we are following our procedurs. I am sorry this was not Uniteds fault, it was expedia and they should have coughed up the expense of me having to perurchase my assigned seats.NEVER USE EXPEDIA